Hi everyone, I have just downloaded the trial version of Notch, as soon as I open it this error appears and if I try to open any project the program closes. How can I solve it? these are the features of my pc:
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Hi there,
Did you forget to attach a screenshot of the actual error?
Regards,
Tom
Hi there,
This issue was resolved. You had an install of Duet Display installed which can cause issues running Notch. See http://manual.notch.one/0.9.22/en/topic/faq-issues-starting-notch
Regards,
Tom
I have the same issue here when I opened notch builder.
But I don`t use duet display.
How can I fix this?
Thanks!
I have the same issue.
I don`t use duet display too.
New projects works correctly.
but I can’t open project file that had make in other pc(notch builder Pro 0.9.23).
How can I fix this?
version: notch builder Pro 0.9.23.070.
CPU:Xeon W-2133
GPU: QUADRO P4000
Hi there,
Can you send me the dfx project that won’t open please?
If you don’t want to attach it here then please use the support channel here: https://www.notch.one/support/contact-us/
Regards,
Tom
Hiii!! im having this issue, i already download the duet display but is not working any way, can you help me please?
Hi Alex,
Notch is not compatible with Duet Display - you will need to remove / disable that application if you have it installed already.
Please check you’re not running into any of the other issues mentioned here: http://manual.notch.one/0.9.23/en/topic/faq-issues-starting-notch
Also, please try running the VC redist installers in the C:\Program Files\Notch\VS2013 Redist and \VS2015 Redist folders. They should run automatically at the end of the installation process but sometimes Windows UAC stops them.
Failing that, please get in touch via https://www.notch.one/support/contact-us/ and we’ll start requesting PC specific information to help diagnose the issue.
Regards,
Tom
Hi Tom,
Out of curiosity, why is Notch incompatible with Duet? I’m not using Duet anymore, so no worries there, I’m just genuinely curious, cheers.