NVIDIA Tracking/Virtual Background Not Showing in Green Hippo

Hi.

I have the NVIDIA Tracking & Virtual Background working on my Notch file/all of my layers, but we are having issues getting the SDK’s to show up on our Green Hippo Tierra+ MK servers. The media programmer has downloaded the correct versions of both the AR & Video SDKs, but when the Notch block layer is pulled up, the tracking does not show, and same with the virtual background layer. I have combed through this forum already, and read the manuals, so I am unsure what to do next. Are there any other parameters that need to be exposed for the SDK’s to work on hippo’s end? I want to make sure this isn’t a problem with my Notch file. Any help appreciated, thanks!