Codemeter problem

Hi, we have some problems with the codemeter dongle. We already have the license update(renewal) for the Builder Pro but we are using different dongle that we used for the first license (we don’t have it for now).

Maybe we are missing something but the activation process doesn’t finish and send us a error. Could be the dongle damage or something? Maybe the codemeter runtime version?
I will send you the screenshot of the error.

Hi Edgar, please can you log this with so we can provide you with one on one support? Best, Luke

Ok. I will write right now. It is a little bit urgent. Thanks

This was resolved via support. In summary: for renewals, you must renew onto the dongle already containing the license.