lost dongle license transfer

I received a replacement dongle for Builder Pro, as I lost the previous one.
How do I transfer the license to the new one?
I do not see the buttom to Deactivate the previous license anywhere.
I also don’t know the ticket number that http://lc.codemeter.com/76932/depot/index.php is asking for
Please help

My previous codemeter # is 3-3817167
My new codemeter # is 3-3824216


Hi Isabel,

The support team here need to handle your license re-issue.

Please can you raise a ticket at support@notch.one